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Newsletter Feb 2010
Product update 4.0
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FAQ
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General
Create
Distribute
Analyze
Billing
General
How can I become a CheckMarket client?
I live outside Belgium, can I still use CheckMarket’s online survey tool?
What minimum software and hardware requirements do my respondents need to view my online survey?
My question does not appear here.
How do I change my trial survey into a paid survey?
What kind of support is available?
How do I grant others (limited) access to my account?
Can I try CheckMarket's online survey tool for free?
Create
Can I adjust or modify an exisiting survey?
In what languages can I distribute my survey?
Can I show media files or a banner in my survey?
When should I use the alternative thank-you page?
How can I personalise the design of my survey?
Which variables can I use in e-mails and surveys?
Can I add or remove a language from my survey?
What data must be at your disposal to prepare a survey ready for launch by CheckMarket?
Which question types can I use in my survey?
How does the MaxDiff question type work?
Is it possible to make respondents skip irrelevant questions?
What is Piping?
What is Extraction?
Distribute
What to choose?: Survey via E-mail or via Web (or combined)?
How do I let respondents review and print their individual responses?
How do I create a CSV file of the contacts I want to import into my CheckMarket address book?
Why do some of my panellists have the status 'Bounced'?
What is a group mail?
How do I send e-mail invitations?
How do I let respondents review and print the survey prior to taking it?
What do the different panellist statuses mean?
What is important when sending reminders?
What should I pay attention to when importing contacts?
When will my reminders be sent?
How can I extend the 'Live' period of my survey?
Can I send out reminders more than once?
How to avoid having your e-mail invitation end up in the spam box?
How can a panelist unsubscribe (opt-out) from a survey?
How to use the tell-a-friend page?
Can I use a shortened or personalised URL for a survey project?
Can respondents fill out my survey more than once?
How do I use my own domain name for my surveys?
Can I use enhanced security?
How to calculate the optimal sample size?
Analyze
How can I view or download the individual responses of a panelist?
When can I look at my results?
In which formats can the results be downloaded?
How can I download my results?
How can I share my results with others?
How long will our survey and results be available online?
Billing
What are the advantages of CheckMarket’s direct payment 'credit' system?
What to choose? Monthly invoicing or invoicing per project?
Do I need to buy credits, if I decide to pay via invoicing?
Do I have to pay VAT charges?
Which payment methods do you offer?
How to request invoicing?
Can I change my invoicing method?
How can I check my credits usage?
How can I purchase credits?
How can I add a PO number?
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